Terms of Service

Last Updated: August 30, 2026

Welcome to the website of The Hot Tub Store, a trade name of Xolar Corporation (“The Hot Tub Store,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of https://hottubstore.com and any related online services, features, content, and functionality that we operate (collectively, the “Site”).

By accessing or using the Site, you agree to these Terms. If you do not agree to these Terms, please do not use the Site.

These Terms govern your use of the Site. They do not replace or modify the terms of any separate written sales agreement, financing agreement, manufacturer warranty, service agreement, delivery agreement, or other agreement that may apply to a particular product or service.

1. Use of the Site

The Site is provided for your personal, lawful, and non-commercial use, including researching products and services, requesting information, communicating with The Hot Tub Store, and purchasing products where online purchasing is offered.

You agree not to:

  • Use the Site for any unlawful purpose;
  • Attempt to gain unauthorized access to the Site or its systems;
  • Interfere with or disrupt the operation or security of the Site;
  • Introduce viruses, malicious code, or other harmful technology;
  • Use automated systems, bots, crawlers, scrapers, or similar technology to access or collect information from the Site except for ordinary search engine indexing or as expressly authorized by us;
  • Attempt to circumvent security measures or access restrictions;
  • Impersonate another person or entity;
  • Submit false, misleading, fraudulent, or deceptive information;
  • Use the Site to transmit spam or unsolicited communications; or
  • Otherwise use the Site in a manner that could damage, disable, overburden, or impair the Site or interfere with another person's use of it.

We reserve the right to restrict or terminate access to the Site if we reasonably believe that these Terms have been violated or that use of the Site presents a security, legal, or operational risk.

2. Product Information

We make reasonable efforts to provide accurate and current information about the products and services displayed on the Site.

However, product information may change and may include errors, omissions, or information supplied by manufacturers or other third parties.

Product features, specifications, dimensions, colors, materials, accessories, availability, delivery estimates, and other characteristics may change without notice.

Images, renderings, photographs, and other visual representations are provided for illustrative purposes and may differ from the actual product.

Manufacturer specifications and product configurations may vary by model, year, market, availability, or production run.

If a particular specification, feature, configuration, price, promotion, or availability is important to your purchase decision, please confirm it with The Hot Tub Store before purchasing.

3. Pricing, Promotions, and Availability

Prices, promotions, discounts, financing offers, product availability, and other commercial terms displayed on the Site are subject to change without notice.

Unless expressly stated otherwise, information displayed on the Site does not constitute a binding offer to sell.

Promotional offers may be subject to additional terms, eligibility requirements, expiration dates, geographic restrictions, inventory limitations, or other conditions.

We reserve the right to correct pricing or other errors and to modify, suspend, or discontinue promotions at any time, subject to applicable law.

A price displayed online may not include applicable taxes, delivery, installation, electrical work, permits, site preparation, accessories, or other charges unless expressly stated.

4. Quotes and Estimates

Requests for pricing, product information, financing information, appointments, consultations, or other information submitted through the Site are not binding purchase agreements.

Any quote or estimate provided by The Hot Tub Store may be subject to confirmation of product availability, specifications, delivery requirements, installation conditions, applicable taxes, financing approval, and other applicable terms.

A purchase is not final until the applicable sales agreement or other purchase documentation has been completed and accepted by The Hot Tub Store or an authorized representative.

5. Online Purchases

Where the Site permits online purchases, additional terms may apply to those transactions.

By placing an online order, you represent that the information you provide is accurate and that you are authorized to use the applicable payment method.

We reserve the right to refuse, cancel, or limit an order when permitted by law, including where:

  • Product information or pricing contains an error;
  • A product is unavailable;
  • We reasonably suspect fraud or unauthorized activity;
  • Payment cannot be successfully processed;
  • Shipping or delivery information is incomplete or inaccurate; or
  • Other circumstances make fulfillment commercially or legally impracticable.

If we cancel an order after payment has been received, we will generally refund the amount paid for the canceled portion of the order using the original payment method, subject to applicable law and the applicable transaction terms.

6. Delivery, Installation, and Site Conditions

Delivery and installation of products may be subject to separate terms and conditions.

The Hot Tub Store may require information regarding the delivery location, access route, electrical requirements, foundation, site preparation, permits, property conditions, and other circumstances necessary to determine whether delivery or installation can be completed.

Unless expressly included in a written agreement, the purchase price of a product does not necessarily include site preparation, electrical work, permits, construction, landscaping, crane services, removal of existing equipment, or other ancillary services.

Customers are responsible for providing accurate information concerning the delivery and installation site and for obtaining permits or completing site preparation when required.

7. Financing

Financing options displayed on or linked from the Site may be provided by independent third-party financing companies.

Financing is subject to credit approval and the terms, conditions, rates, fees, disclosures, and agreements of the applicable financing provider.

The Hot Tub Store does not control the approval process, underwriting criteria, interest rates, account terms, or other decisions made by a third-party financing provider.

A financing inquiry or application does not guarantee approval or a particular financing offer.

8. Manufacturer Warranties

Products sold by The Hot Tub Store may be covered by manufacturer warranties.

Manufacturer warranties are provided by the applicable manufacturer and are subject to their own terms, conditions, exclusions, limitations, and requirements.

The Hot Tub Store does not create, modify, or extend a manufacturer's warranty through information displayed on the Site.

Please review the applicable manufacturer's warranty documentation for complete warranty terms.

Nothing in these Terms is intended to limit any non-waivable rights or remedies available to consumers under applicable law.

9. Service and Warranty Information

Information regarding service, maintenance, warranty claims, troubleshooting, water care, and other product-related matters is provided for general informational purposes.

Specific service, warranty, repair, maintenance, and diagnostic work may be subject to separate terms, fees, scheduling requirements, manufacturer policies, or service agreements.

Information provided through the Site does not guarantee that a particular repair, warranty claim, or service request will be approved or that a particular outcome will be achieved.

10. Intellectual Property

The Site and its contents, including text, photographs, graphics, logos, designs, videos, articles, product descriptions, educational materials, software, and other materials, are owned by The Hot Tub Store, Xolar Corporation, their licensors, or other applicable rights holders.

These materials are protected by copyright, trademark, trade dress, and other applicable intellectual-property laws.

Except as expressly permitted by law or with our prior written permission, you may not:

  • Reproduce;
  • Modify;
  • Distribute;
  • Publish;
  • Display publicly;
  • Sell;
  • License;
  • Create derivative works from; or
  • Otherwise commercially exploit

any Site content.

The Hot Tub Store name, logos, trademarks, service marks, and related branding are owned by or licensed to The Hot Tub Store or Xolar Corporation.

Manufacturer names, logos, product names, and trademarks displayed on the Site belong to their respective owners and are used for identification, marketing, or other authorized purposes.

Nothing in these Terms grants you any ownership or license to our intellectual property except the limited right to access and use the Site for its intended purposes.

11. User-Submitted Information and Content

If you submit information, reviews, testimonials, photographs, videos, comments, questions, or other content through the Site or in connection with our products or services (“User Content”), you remain responsible for that content.

You represent that:

  • You have the right to submit the User Content;
  • The User Content is accurate to the best of your knowledge;
  • Your submission does not violate another person's rights;
  • Your submission does not contain unlawful, defamatory, fraudulent, or misleading material; and
  • Your submission does not contain confidential information that you do not have permission to disclose.

By submitting User Content for publication or other use by The Hot Tub Store, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and adapt that User Content for legitimate business, marketing, promotional, and informational purposes.

We are not obligated to publish or retain User Content and may remove or decline to publish content at our discretion, subject to applicable law.

12. Third-Party Websites and Services

The Site may contain links to third-party websites, applications, manufacturers, financing providers, social media platforms, payment providers, or other services.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation.

The Hot Tub Store does not control and is not responsible for the content, availability, security, terms, or privacy practices of third-party websites or services.

Your use of a third-party website or service is governed by that third party's terms and policies.

13. Site Availability and Accuracy

We attempt to keep the Site available and its information accurate and current.

However, we do not guarantee that:

  • The Site will always be available;
  • The Site will be uninterrupted;
  • The Site will be error-free;
  • Information will always be current or complete;
  • Defects will be corrected immediately; or
  • The Site will be free of viruses or other harmful components.

The Site may occasionally be unavailable because of maintenance, upgrades, technical problems, circumstances beyond our control, or other reasons.

14. Educational and Wellness Information

The Site may contain educational or informational content relating to hot tubs, hydrotherapy, saunas, cold plunges, swim spas, exercise, recovery, relaxation, wellness, water care, and related topics.

This information is provided for general educational purposes only.

It is not medical advice, diagnosis, treatment, or a substitute for consultation with an appropriately qualified healthcare professional.

Individual responses to wellness products and activities vary. Before beginning a new wellness, exercise, sauna, cold-plunge, hydrotherapy, or similar routine, consult an appropriately qualified professional regarding your individual circumstances.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

THE HOT TUB STORE DISCLAIMS WARRANTIES OF ANY KIND RELATING TO THE SITE, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SITE OR ITS CONTENT WILL BE:

  • ACCURATE OR COMPLETE;
  • CURRENT;
  • AVAILABLE AT ALL TIMES;
  • UNINTERRUPTED;
  • ERROR-FREE;
  • SECURE; OR
  • FREE FROM HARMFUL COMPONENTS.

THIS SECTION DOES NOT LIMIT ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED OR LIMITED UNDER APPLICABLE LAW.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE HOT TUB STORE, XOLAR CORPORATION, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE.

THIS MAY INCLUDE, TO THE EXTENT PERMITTED BY LAW, LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING RIGHTS OR REMEDIES AVAILABLE TO CONSUMERS UNDER APPLICABLE LAW.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless The Hot Tub Store, Xolar Corporation, and their respective officers, directors, employees, agents, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

  • Your violation of these Terms;
  • Your misuse of the Site;
  • Your violation of applicable law or the rights of another person; or
  • User Content submitted by you.

This provision does not apply to the extent that the underlying claim results from our own negligence, willful misconduct, or other conduct for which indemnification cannot lawfully be required.

18. Privacy

Your use of the Site is also subject to our Privacy Policy, Cookie & Tracking Policy, and, where applicable, our California Privacy Rights & Notice at Collection.

These policies describe how The Hot Tub Store collects, uses, discloses, retains, and protects personal information and how you may exercise applicable privacy rights and manage certain cookie and tracking preferences.

Nothing in these Terms is intended to waive or limit any privacy rights that cannot lawfully be waived or limited.

19. Electronic Communications

When you communicate with The Hot Tub Store electronically, including through email, online forms, text messages, or other electronic means, you consent to receive electronic communications as appropriate to your inquiry, transaction, or relationship with us.

Electronic communications may include responses to inquiries, order confirmations, appointment information, delivery updates, service communications, warranty communications, and promotional communications where permitted by law and consistent with your preferences.

You may opt out of promotional communications as described in our Privacy Policy.

20. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except to the extent applicable law requires otherwise.

Any dispute concerning these Terms or your use of the Site will be subject to the jurisdiction and venue permitted by applicable law.

Nothing in this section is intended to deprive a consumer of any mandatory rights or remedies available under applicable law.

21. Dispute Resolution

Before initiating formal legal proceedings concerning a dispute arising from use of the Site, the parties are encouraged to attempt in good faith to resolve the matter informally.

Nothing in this section prevents either party from pursuing a claim or remedy that cannot lawfully be waived, including a claim before a governmental agency or a small claims court where applicable.

Any arbitration requirement, class-action waiver, or other limitation on a consumer's right to pursue a claim will apply only if separately and lawfully agreed to and will not be created solely by these Terms unless permitted under applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

23. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

24. Entire Agreement

These Terms, together with any applicable agreements or policies expressly incorporated by reference, constitute the terms governing your use of the Site.

Additional terms may apply to specific products, services, purchases, financing arrangements, warranties, delivery, installation, service, promotions, or other transactions.

If a separate written agreement conflicts with these Terms concerning a specific transaction, the terms of the applicable transaction agreement will control for that transaction.

25. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Site after revised Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If a change materially affects rights or obligations that require affirmative consent under applicable law, we will obtain such consent when required.

26. Contact Us

If you have questions about these Terms, please contact us:

The Hot Tub Store

Xolar Corporation

Northern California

Telephone: 1-800-801-7727

Website: https://hottubstore.com

Showroom Locations: https://hottubstore.com/about-us/locations/



Privacy Policy

Effective Date: August 30, 2026

The Hot Tub Store is a trade name of Xolar Corporation (“The Hot Tub Store,” “we,” “us,” or “our”). We operate the website https://hottubstore.com, our related online store, and other websites, services, and communications through which we interact with customers and prospective customers.

We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we may disclose it, and the choices available to you when you visit our websites, contact us, request information, purchase products or services, schedule service, communicate with us, or otherwise interact with The Hot Tub Store.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

You may provide personal information when you:

  • Request pricing or product information;
  • Contact us;
  • Visit or communicate with one of our showrooms;
  • Purchase a hot tub, swim spa, sauna, cold plunge, accessory, or other product;
  • Request delivery or installation;
  • Schedule service, repair, cleaning, or maintenance;
  • Request warranty assistance;
  • Request a brochure or other information;
  • Participate in a product quiz or recommendation tool;
  • Apply for or inquire about financing;
  • Sign up for email or text communications;
  • Participate in a promotion, survey, contest, or referral program;
  • Create or use an account on an applicable online store;
  • Communicate with our employees or representatives; or
  • Otherwise voluntarily provide information to us.

Depending on the interaction, this information may include:

  • Name;
  • Email address;
  • Telephone number;
  • Mailing address;
  • Delivery or installation address;
  • ZIP code;
  • Product preferences and interests;
  • Purchase intentions and timing;
  • Information about your existing spa or other equipment;
  • Service and warranty information;
  • Appointment preferences;
  • Communications with us;
  • Financing-related inquiry information;
  • Account information; and
  • Other information you choose to provide.

Purchase and Payment Information

When you purchase products or services, we collect information necessary to process and fulfill the transaction.

This may include billing information, delivery information, transaction details, and payment-related information.

Payment card information may be processed through third-party payment processors. The Hot Tub Store does not intentionally retain full payment card numbers after payment processing where our payment systems are designed to prevent us from retaining that information.

Third-party payment processors may maintain payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our websites, certain information may be collected automatically through cookies, pixels, tags, log files, analytics tools, advertising technologies, and similar technologies.

This may include:

  • IP address;
  • Browser and operating system;
  • Device type;
  • Pages viewed;
  • Links clicked;
  • Referring website;
  • Date and time of visits;
  • General geographic information;
  • Advertising or campaign identifiers;
  • Website interactions;
  • Search and navigation activity; and
  • Other technical information concerning your use of our websites.

Some of our online forms may also receive advertising or campaign information, such as a Google Click Identifier (GCLID), associated with how you arrived at our website.

2. How We Use Personal Information

We may use personal information to:

  • Respond to inquiries;
  • Provide pricing, product recommendations, and information;
  • Process and fulfill purchases;
  • Process payments;
  • Coordinate delivery and installation;
  • Provide service, maintenance, and warranty assistance;
  • Schedule appointments;
  • Provide financing-related information and facilitate connections with financing providers;
  • Manage customer accounts;
  • Communicate about transactions and services;
  • Provide requested brochures, guides, or other materials;
  • Improve our products, services, websites, and customer experience;
  • Understand customer interests and website usage;
  • Measure advertising and marketing effectiveness;
  • Deliver relevant advertising and marketing where permitted;
  • Send promotional email and text communications where permitted;
  • Detect and prevent fraud, abuse, security incidents, and unlawful activity;
  • Maintain business, accounting, and transaction records;
  • Comply with legal obligations; and
  • Protect our rights, customers, employees, property, and business.

3. Marketing Communications

We may use information you provide to send information about products, services, promotions, events, financing opportunities, educational content, and other offers.

You may unsubscribe from promotional email communications by following the unsubscribe instructions in the email.

You may opt out of promotional text messages by following the instructions provided in the message, including replying STOP where applicable.

Even after opting out of promotional communications, we may continue to send transactional or service-related communications that are necessary to fulfill an order, provide requested services, administer an appointment, address a warranty issue, or otherwise communicate about an existing customer relationship.

4. Telephone and Text Communications

If you provide a telephone number and agree to receive text messages or calls from us, we may use that number to communicate with you regarding your inquiry, purchase, service request, appointment, or promotional communications, subject to applicable law and your preferences.

Message and data rates may apply.

Message frequency may vary.

You may opt out of promotional text messages at any time by following the instructions included in the applicable message.

Consent to receive promotional text messages is not a condition of purchasing products or services from The Hot Tub Store.

5. How We Share Personal Information

We do not sell personal information for money.

We may disclose personal information to service providers, contractors, business partners, and other third parties when reasonably necessary to operate our business or provide products and services.

These parties may include:

  • Payment processors;
  • Financing and lending partners;
  • Manufacturers and suppliers;
  • Delivery and installation providers;
  • Service and repair providers;
  • Website hosting and technology providers;
  • Customer relationship management systems;
  • Email and text communication providers;
  • Analytics providers;
  • Advertising and marketing providers;
  • E-commerce providers;
  • Information technology providers;
  • Professional advisers;
  • Government authorities; and
  • Other contractors or service providers acting on our behalf.

For example, when you inquire about financing, you may be directed to or interact with an independent financing provider. Those providers may collect and process information under their own privacy policies.

We may also disclose information when required or permitted by law or when reasonably necessary to protect our rights, property, customers, employees, or others.

6. Advertising and Analytics

We use or may use third-party services to understand website traffic, measure advertising effectiveness, improve our websites, and evaluate marketing campaigns.

These services may collect information about your activity on our websites through cookies, pixels, tags, identifiers, and similar technologies.

Information collected through these technologies may include website activity, device information, IP address, referring source, advertising identifiers, and other technical information.

Some advertising technologies may allow us to understand whether a visitor who interacted with an advertisement subsequently visited our website, submitted an inquiry, requested pricing, or completed another action.

For additional information about these technologies and your choices, please see our Cookie & Tracking Policy.

7. Cookies and Similar Technologies

Our websites use cookies and similar technologies for purposes including:

  • Essential website functionality;
  • Security;
  • Remembering preferences;
  • Analytics;
  • Website performance;
  • Advertising measurement;
  • Marketing;
  • Understanding website usage; and
  • Improving the customer experience.

You may be able to control cookies through your browser or through our available privacy preference tools.

For additional information, see our Cookie & Tracking Policy.

8. Third-Party Websites and Services

Our websites contain links to third-party websites and services, including manufacturers, financing providers, social media platforms, payment providers, and other businesses.

When you leave our website or interact directly with a third-party service, that third party may collect and process information according to its own privacy policy and terms.

The Hot Tub Store does not control the privacy practices of third-party websites or services.

9. Online Store

Our online store may operate through a separate e-commerce platform and may process information necessary to manage shopping, orders, payments, accounts, shipping, and customer service.

Information submitted through the online store may therefore be processed by both The Hot Tub Store and the technology providers supporting the online store.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no electronic transmission or storage system is completely secure. We cannot guarantee the absolute security of personal information.

Please do not send sensitive information such as credit card numbers, Social Security numbers, passwords, or other highly confidential information through ordinary email unless we specifically instruct you to use a secure method.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing products and services, maintaining customer and transaction records, complying with legal and accounting obligations, resolving disputes, enforcing agreements, and protecting our business interests.

Retention periods vary depending on the type of information and the reason it was collected.

12. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), where applicable.

These rights may include the right to:

  • Know about personal information we collect, use, or disclose;
  • Access certain personal information;
  • Request deletion of personal information, subject to applicable exceptions;
  • Request correction of inaccurate personal information;
  • Opt out of certain sales or sharing of personal information;
  • Limit certain uses or disclosures of sensitive personal information where applicable; and
  • Receive equal treatment for exercising applicable privacy rights.

For additional information, please see our California Privacy Rights & Notice at Collection.

13. Children's Privacy

Our websites are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our websites.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Business Transactions

If The Hot Tub Store or substantially all of its assets are sold, transferred, merged, reorganized, financed, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

15. Legal Disclosures

We may disclose personal information when required or permitted by law, including in response to subpoenas, court orders, governmental requests, legal processes, or other legal obligations.

We may also disclose information when reasonably necessary to investigate fraud, security incidents, unlawful activity, or to protect our rights, property, customers, employees, or others.

16. Health and Wellness Information

Our websites contain educational and promotional information concerning hot tubs, swim spas, saunas, cold plunges, hydrotherapy, exercise, recovery, relaxation, and wellness.

This information is provided for general educational purposes and is not medical advice, diagnosis, or treatment.

Individual circumstances vary. Consult an appropriately qualified healthcare professional regarding medical or health questions and whether a hot tub, sauna, cold plunge, swim spa, or other wellness product is appropriate for you.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or legal requirements.

When we make material changes, we will update the Effective Date at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

The Hot Tub Store

Xolar Corporation

Northern California

Website: https://hottubstore.com

For California privacy requests, please follow the instructions in our California Privacy Rights & Notice at Collection.

2. Cookie & Tracking Policy

This is the piece I would definitely add rather than burying everything inside the privacy policy. Your website is already loading Google Tag Manager, and your forms are receiving GCLID information.

Cookie & Tracking Policy

Effective Date: August 30, 2026

The Hot Tub Store uses cookies and similar technologies on https://hottubstore.com and related online services.

This Cookie & Tracking Policy explains what these technologies are, why we use them, and the choices available to you.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

Cookies and similar technologies may allow a website to recognize your device, remember preferences, understand how visitors use the website, provide certain functionality, and measure advertising effectiveness.

2. Types of Technologies We May Use

Essential Technologies

These technologies are necessary for our websites to function properly.

They may be used for:

  • Security;
  • Page functionality;
  • Form functionality;
  • Session management;
  • Shopping and checkout functionality; and
  • Other services necessary to operate the website.

These technologies generally cannot be disabled without affecting website functionality.

Analytics Technologies

We may use analytics technologies to understand how visitors use our websites.

Analytics information may include:

  • Pages visited;
  • Time spent on pages;
  • Navigation paths;
  • Device and browser information;
  • Referring websites;
  • General geographic information;
  • Website interactions; and
  • Other usage information.

We use analytics information to improve our websites, content, products, and customer experience.

Advertising and Marketing Technologies

We may use advertising technologies to:

  • Measure advertising performance;
  • Understand which marketing campaigns generate website visits;
  • Measure conversions and inquiries;
  • Provide more relevant advertisements;
  • Limit repetitive advertising; and
  • Understand interactions between advertising and website activity.

Advertising technologies may use cookies, pixels, tags, device identifiers, advertising identifiers, or similar technologies.

Form and Campaign Tracking

Some forms on our website may receive campaign information, including identifiers such as the Google Click Identifier (GCLID), that help us understand which advertising or marketing campaign generated a website visit or inquiry.

This information may be associated with a submitted inquiry when you provide personal information through one of our forms.

3. Google Tag Manager and Other Technology Platforms

Our website uses technology that may load third-party analytics, advertising, or functionality tools.

For example, Google Tag Manager is present on our website and may be used to manage website tags and related technologies.

The specific technologies active on the website may change over time as we add, remove, or update marketing, analytics, advertising, and website services.

4. Third-Party Services

Third-party providers may place or access cookies or similar technologies when providing services to The Hot Tub Store.

These providers may include companies providing:

  • Analytics;
  • Advertising;
  • Marketing;
  • Website hosting;
  • E-commerce;
  • Payment processing;
  • Customer relationship management;
  • Communication services; and
  • Other website functionality.

Third parties may collect information according to their own privacy policies.

5. Your Choices

You may control cookies through several methods.

Browser Controls

Most browsers allow you to block or delete cookies through browser settings.

Blocking cookies may affect website functionality.

Privacy Preference Tools

Where available, The Hot Tub Store may provide a privacy preference or cookie-management tool that allows you to control certain non-essential technologies.

Global Privacy Control

If you use a browser or extension that sends a qualifying Global Privacy Control (“GPC”) signal, we will honor that signal as required by applicable California law.

6. Changes to This Policy

We may update this Cookie & Tracking Policy when our website technology, advertising practices, or legal requirements change.

The Effective Date at the beginning of this policy will be updated when changes are made.

7. Contact Us

Questions about cookies or tracking technologies may be directed to:

The Hot Tub Store

Xolar Corporation


Telephone: 1-800-801-7727

Website: https://hottubstore.com

Showroom Locations: https://hottubstore.com/about-us/locations/

California Privacy Rights & Notice at Collection

Effective Date: August 30, 2026

This California Privacy Rights & Notice at Collection supplements The Hot Tub Store's Privacy Policy and applies to California residents to the extent required by applicable California privacy law.

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), provides California consumers with certain rights regarding their personal information.

1. Categories of Personal Information We Collect

Depending on how you interact with The Hot Tub Store, we may collect the following categories of personal information:

Category

Examples

Identifiers

Name, email address, telephone number, postal address, IP address, online identifiers

Customer Records

Name, contact information, address, and similar information provided when requesting products or services

Commercial Information

Products considered or purchased, purchase history, service history, preferences, and transaction information

Internet or Network Activity

Pages viewed, links clicked, browsing activity, referring website, device and browser information

Geolocation Information

General location information derived from information such as ZIP code or IP address

Inferences

Product preferences, interests, and likely purchasing interests based on information provided or website interactions

Professional or Other Information

Information voluntarily provided when communicating with us regarding employment, business, or other matters

Sensitive Personal Information

Certain information that may be provided in connection with financing, payments, or other transactions, where applicable

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a purpose permitted by applicable law.

2. Sources of Personal Information

We may collect personal information from:

  • You directly;
  • Your browser or device;
  • Our websites and online forms;
  • Cookies and similar technologies;
  • Advertising and marketing platforms;
  • Financing or payment providers;
  • Manufacturers and suppliers;
  • Service providers;
  • Delivery or installation providers;
  • Publicly available sources; and
  • Other third parties when permitted by law.

3. Business Purposes for Collection

We may collect and use personal information for business purposes including:

  • Providing products and services;
  • Processing transactions;
  • Communicating with customers and prospective customers;
  • Providing customer service;
  • Scheduling delivery, installation, and service;
  • Providing warranty assistance;
  • Managing our websites and online store;
  • Marketing and advertising;
  • Measuring advertising effectiveness;
  • Maintaining security;
  • Detecting fraud and unlawful activity;
  • Business administration;
  • Accounting and recordkeeping;
  • Legal compliance; and
  • Other purposes disclosed at or before collection.

4. Categories of Recipients

We may disclose personal information to categories of recipients including:

  • Service providers;
  • Contractors;
  • Payment processors;
  • Financing providers;
  • Manufacturers;
  • Delivery and installation providers;
  • Service and repair providers;
  • Website and technology providers;
  • Analytics providers;
  • Advertising and marketing providers;
  • E-commerce providers;
  • Professional advisers;
  • Government authorities; and
  • Other parties as permitted or required by law.

5. California Privacy Rights

Subject to applicable law and certain exceptions, California residents may have the following rights.

Right to Know

You may request information about the personal information we collect, use, disclose, or otherwise process.

This may include information about the categories of personal information collected, sources, purposes, and categories of recipients.

Right to Access

You may request access to certain personal information we maintain about you.

Right to Delete

You may request deletion of personal information we maintain about you, subject to exceptions permitted by law.

For example, we may be permitted or required to retain information necessary to complete a transaction, provide a requested service, comply with a legal obligation, detect security incidents, or otherwise satisfy an exception under applicable law.

Right to Correct

You may request correction of inaccurate personal information that we maintain about you.

Right to Opt Out of Sale or Sharing

You may have the right to opt out of the sale or sharing of personal information as those terms are defined by California law.

The Hot Tub Store does not sell personal information for monetary consideration.

However, certain advertising or marketing activities may constitute “sharing” under the CCPA/CPRA even when no money changes hands. If applicable, you may opt out of such activities.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, California residents may have the right to limit certain uses and disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercised a privacy right provided by California law.

6. How to Submit a Privacy Request

California residents may submit a request to know, access, delete, or correct personal information through the following methods:

Online:

Use our privacy request form at [INSERT PRIVACY REQUEST FORM URL]

Telephone:

[INSERT PRIVACY REQUEST TOLL-FREE TELEPHONE NUMBER]

Email:

[INSERT PRIVACY EMAIL ADDRESS]

If you wish to opt out of the sale or sharing of personal information, use our Privacy Choices / Do Not Sell or Share My Personal Information mechanism at:

[INSERT PRIVACY CHOICES URL]

Where applicable, we will also honor qualifying Global Privacy Control signals.

7. Identity Verification

To protect our customers and their information, we may need to verify your identity before completing certain privacy requests.

The verification process may depend on the nature and sensitivity of the request.

We will not require you to create an account solely to submit a privacy request.

8. Authorized Agents

You may authorize another person to submit a privacy request on your behalf where permitted by law.

We may require documentation establishing the agent's authority and may independently verify the identity of the consumer.

9. Response Timing

We will respond to verified consumer requests within the time periods required by applicable law.

If additional time is reasonably necessary and permitted by law, we will notify you of the reason for the delay.

10. Right to Appeal

If we decline to take action on a privacy request where applicable law provides a right to appeal, you may appeal our decision using the contact method provided in our response.

We will review applicable appeals in accordance with California law.

11. Global Privacy Control

The Hot Tub Store recognizes qualifying Global Privacy Control (“GPC”) signals as required by applicable California law.

A GPC signal may communicate a consumer's request to opt out of the sale or sharing of personal information.

The California Attorney General explains that qualifying GPC signals must be honored by covered businesses as valid opt-out requests.

12. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in our Privacy Policy, including providing products and services, maintaining business records, complying with legal obligations, resolving disputes, and protecting our business.

13. Notice at Collection

At or before collecting personal information, we may provide additional notices identifying the categories of information being collected and the purposes for which the information will be used.

Our Privacy Policy and this California Privacy Rights & Notice at Collection should be read together with any such notices.

14. Contact

For privacy questions or requests, contact:

The Hot Tub Store

Xolar Corporation

Northern California

Privacy Email: info@hottubstore.com

Privacy Telephone: 1-800-801-7727

Website: https://hottubstore.com

Accessibility Statement

Last Updated: August 30, 2026

The Hot Tub Store, a trade name of Xolar Corporation (“The Hot Tub Store,” “we,” “us,” or “our”), is committed to providing an accessible and welcoming experience for everyone, including people with disabilities.

We believe everyone should have an equal opportunity to access information about our hot tubs, swim spas, saunas, wellness products, services, and showrooms.

Our Commitment

We strive to make https://hottubstore.com accessible and usable by as many people as possible.

Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which provide recognized recommendations for making web content more accessible to people with a wide range of disabilities.

Our efforts may include:

  • Providing meaningful text alternatives for appropriate images and other non-text content;
  • Supporting keyboard navigation;
  • Using clear headings, labels, links, and page structure;
  • Maintaining appropriate color contrast;
  • Supporting screen readers and other assistive technologies;
  • Providing accessible forms and interactive elements;
  • Using descriptive link and button labels;
  • Avoiding unnecessary barriers to navigation and interaction; and
  • Continuously evaluating and improving the accessibility and usability of our website.

Ongoing Accessibility Efforts

Accessibility is an ongoing process.

We periodically review our website and work to identify and address accessibility issues as they are discovered. As we add, update, or replace pages, content, features, and technology, we strive to incorporate accessibility into the design and development process.

Because our website may include content, functionality, or services provided by third parties, some portions of the website may be affected by technologies or content that we do not fully control.

We welcome feedback that helps us identify and address accessibility barriers.

Accessibility of Our Showrooms

The Hot Tub Store welcomes customers at our Northern California showrooms.

If you have accessibility needs, require an accommodation, or would like to discuss the accessibility of a particular showroom before visiting, please contact us in advance. Our team will make reasonable efforts to assist you and help make your visit as comfortable and accessible as reasonably possible.

You can find showroom addresses and telephone numbers on our Locations page.

Requesting Assistance or an Accommodation

If you have difficulty accessing information or functionality on our website, or if you need assistance or an accommodation when interacting with The Hot Tub Store, please contact us.

When contacting us, please describe:

  • The webpage or feature you were attempting to access;
  • The nature of the accessibility difficulty, if known; and
  • The type of assistance or accommodation that would be helpful.

Providing this information is not required, but it may help us respond more effectively.

We will make reasonable efforts to respond to accessibility requests promptly and to identify an appropriate solution.

Accessibility Feedback

We welcome comments, questions, and suggestions regarding the accessibility of our website and our customer experience.

If you encounter an accessibility barrier, please let us know. We take accessibility feedback seriously and use it to help improve our website and services.

Phone: 1-800-801-7727

Email: info@hottubstore.com

Contact Form: Contact Us

Showroom Locations: Locations

You may also contact us by mail or speak with a member of our team at any of our showroom locations.

Third-Party Content

Our website may include links to, integrations with, or content and services provided by third parties.

While we encourage our partners and service providers to provide accessible experiences, The Hot Tub Store does not control the accessibility of third-party websites, applications, platforms, or content.

If you encounter an accessibility issue with a third-party service linked from our website, we encourage you to contact that provider directly. You are also welcome to notify us so that we can determine whether there is an alternative way we can assist you.

Changes to This Accessibility Statement

We may update this Accessibility Statement periodically as our website, technology, accessibility practices, or applicable requirements change.

The “Last Updated” date at the top of this statement reflects the most recent revision.

Contact Us

If you have questions about accessibility or need assistance accessing our website, products, services, or showrooms, please contact:

The Hot Tub Store

Xolar Corporation

Northern California

Phone: 1-800-801-7727

Email: info@hottubstore.com

Website: https://hottubstore.com

We appreciate your feedback and are committed to continuing to improve accessibility for our customers and visitors.